Shipping policy

International Shipping

We aim to make international delivery as smooth and transparent as possible.

Once your order has been dispatched, tracking information will be sent to you by email so you can follow your delivery.

Please note that while most orders arrive within the estimated timeframe, occasional delays may occur due to carrier operations, customs processing, public holidays, or local delivery conditions.

Estimated Shipping Time

Most orders are delivered within approximately 5–7 business days after dispatch.

Delivery times are estimates and may vary slightly depending on the destination and local carrier conditions.

Processing Time vs. Shipping Time

Please note that processing time and shipping time are separate.

Orders are typically processed within 1–3 business days. During this time, your order is prepared, checked, packed, and handed over to our shipping partner.

Once your order has been dispatched, the estimated delivery time begins.

Orders placed on weekends or public holidays will begin processing on the next business day.

During particularly busy periods, such as major promotions or holidays, processing may occasionally take slightly longer.

Will I receive a tracking number for my package?

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to update after dispatch. In some cases, tracking updates may be temporarily delayed by the carrier or local postal service

 

What if my order is delayed or lost?

While delivery issues are uncommon, we are here to help if something does not go as expected

If your tracking has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at info@radiant-revive.com.

Our support team will review the shipment and work with the carrier to help resolve the issue.

If a parcel is confirmed as lost in transit, we will review the available resolution options in accordance with our Refund & Return Policy.

 

Customs, Duties & Import Taxes

International customs and tax requirements vary depending on the destination country.

Depending on your location, applicable taxes, duties, or customs charges may be collected at checkout or applied by local customs authorities or the delivery carrier.

Any charges not collected at checkout are determined by local regulations and may be the responsibility of the customer.

We recommend checking the import requirements applicable to your destination if you are unsure.

Extended Delays

Although most orders arrive within the estimated delivery window, unexpected carrier or customs delays can occasionally occur.

If your delivery is taking significantly longer than expected, please contact us at info@radiant-revive.com and we will do everything reasonably possible to assist you.